Good to know
Questions, answered plainly
The things people most often ask before booking a move with us. If yours isn’t here, the contact page has our details — we’re happy to help.
Getting a quote
How do I get a quote?
Fill in the quote form with a few details about your move and we’ll email you a clear, written quote. You can also reach us via the contact page if you’d rather talk first.
Is the quote free, and am I committed to anything?
The quote is free and there’s no obligation. We’d rather you had a clear price to weigh up than felt pushed into booking. Take your time.
How are your prices worked out?
From three things: the volume of what’s moving, the distance it’s travelling, and the access at both ends — stairs, parking, lifts. Because every move differs on those, we quote each one individually rather than posting a standard figure.
Will the price on the day match the quote?
That’s the idea — a clear written quote means no nasty surprises. As long as what’s moving and the access match what you told us, the quote stands. If something changes, we’ll tell you plainly before we proceed.
Staying informed
How will I know what’s happening with my move?
You’ll have a written plan, a named person to speak to, and a quick word at each stage — booked, packed, on the road, delivered. You never have to chase us for an update.
Who will I be dealing with?
The same team throughout. One named point of contact from the first chat to the last box, so you always know who you’re speaking to and where things stand.
Do I need to log in to anything to track my move?
No — there’s no app or portal to sign into. We just keep you posted directly, in plain language, by the method that suits you.
On the day
What if there’s nowhere to park on my street?
Common near the High Street and station. Tell us the access when you get in touch and we’ll plan around it — including arranging a parking bay suspension with the council where the van needs the space.
Can you handle narrow stairs and tight doorways?
Yes. Whether it’s a flat above the shops or a semi with a tight turn on the stairs, we bring the right crew and kit, protect the walls and floors, and dismantle furniture where it won’t go up whole.
Will you take furniture apart and rebuild it?
We do — beds, wardrobes, flat-pack and the like, dismantled at one end and reassembled at the other so you’re not left with a puzzle on the first night.
Do you protect carpets and floors?
Yes. We use coverings and blankets to protect floors, doorways and the furniture itself, at both the old place and the new one.
Packing & storage
Can you pack everything for me?
If you’d like. We offer a full pack, a part pack, or fragile-only — your choice. We bring proper materials and label an inventory so unpacking is straightforward.
Do you supply boxes and materials?
Yes — boxes, tape, paper, bubble wrap and specialist cartons for the tricky items. Whether you pack or we do, you won’t be scrabbling for supermarket boxes.
What if my dates don’t line up?
We can fold storage into the same booking — your things go into a clean, dry unit for the in-between, then we deliver when the new place is ready.
Around Sidcup
Which areas do you cover?
Sidcup itself (DA14, DA15) plus Foots Cray, Blackfen, Lamorbey and the streets around the High Street. We also move people to and from the wider SE London area.
Do I need to tell the council when I move?
Yes — you’ll want to update your council tax when you move in or out, and register at your new address. If you’re moving within the area it’s a change-of-address; if you’re leaving, you close the old account and open one with your new council. It’s quick to do online.
Do you do office and business removals?
Yes — shops and small offices around the High Street and local parades. We plan business moves around your quietest hours to keep downtime low.
Moving to Europe
Which countries do you move to?
Four: France, Italy, Spain and Portugal. Each has a dedicated guide under European removals with the route and customs detail.
Do you handle the customs paperwork?
We do, in-house. Since Brexit, moving household goods into the EU needs declarations on both sides and usually a transfer-of-residence claim. We prepare the transit and clearance paperwork and set out clearly which documents to gather.
Can I send just part of a household abroad?
Yes. Part loads travel consolidated with other moves on the same route, inventoried and protected the same as a full load — a sensible option for smaller European moves.
A clear move starts here
Tell us about your move and we’ll send a clear, written quote — you’ll always know what’s next. No obligation, no pressure to decide today.